Payments, Cancellation and Refunds

This policy covers what therapy costs, how long your sessions stay valid, what happens if you cancel or miss a session, and when you can have your money back. It forms part of our Terms.

WHAT YOU ARE BUYING AND WHAT IT COSTS

Sessions are bought as a package and paid for in advance. What you pay depends on how many sessions you buy — the price is shown at checkout before you confirm.

PAYING FROM OUTSIDE INDIA

We accept payment by card, UPI, netbanking and the other methods shown at checkout.

If you are paying from outside India with an international bank account, Indian GST does not apply to you — instead we charge an 18% international premium. So the total amount you pay remains the same.

HOW LONG YOUR SESSIONS STAY VALID

Each session you buy comes with 3 weeks of validity, counted from the date you bought it. So a package of eight sessions is valid for eight times 3 weeks. Sessions not used within that time expire.

CANCELLING, MISSING A SESSION AND ARRIVING LATE

You can cancel or reschedule a session yourself up to 4 hours before it starts.

If you ask to cancel after that, or you do not show up, your therapist will mark the session as missed and count it as one of the sessions in your package. This includes sessions that cannot go ahead because of connection problems at your end, so please check your setup before your session starts.

If you arrive late, your therapist will use the time that is left — sessions cannot run past their scheduled end, because another client may be booked after you.

REFUNDS

If you change your mind before therapy has started, you can have a full refund — as long as it is within 14 days of buying and no session has been conducted. After that window, or once therapy has started, the refund below applies instead.

If you have started therapy but have unused sessions and your validity has not run out, you can have 50% of those unused sessions refunded.

Once your sessions are used up, or your validity has passed, there is no refund.

If we cannot provide the service — for example, we cannot match you with a therapist — you get a full refund at any stage.

HOW REFUNDS ARE PAID

Refunds go back to the method you paid with. Once we have approved a refund it usually reaches you within 5 to 10 working days, depending on your bank.

ASKING FOR A REFUND

Email us at contact@shridharlifeschool.com and tell us which package you are asking about. We will come back to you within 30 days.